ThruTalk Results are sent out each night via email after call time has closed. The report is sent to all ThruTalk managers and anyone added to nightly reports.


The email will contain a breakdown of your call results and links to the detailed reports for your call results, script results, and caller details. The links expire in 2 days so it is important to download and add to your voting system right away. If you would like your results synced to your voting system, check here for more information. You can also request past call results and past caller details through the admin panel as needed. 


Email Sections:


  1. Call Results
  2. Script Results
  3. Caller Details



 


Call Results


Call results are the ending term codes callers enter at the end of each call. This report will give you high level data on your calling. See Call Results vs Script Results for more info. 


Columns


  • A: Voter ID - For uploading to voting system
  • B: Voter ID Type - Voting system
  • C: Voter First Name
  • D: Voter Last Name
  • E: Voter Phone
  • F: Date Called
  • G: Time Called (EST)
  • H: Caller Login - Callers Login ID to match the call with the caller
  • I: Result - Call Result


Example:



Script Results


Script results are the individual responses to each part of your script. This report will give you granular data for each call that was picked up by someone. See Call Results vs Script Results for more info. 


Columns


A-G will be the same for everyone but all other columns are based on your specific script questions and answers.


  • A: Voter ID - For uploading to voting system
  • B: Voter ID Type - Voting system
  • C: Voter First Name
  • D: Voter Last Name
  • E: Voter Phone
  • F: Date Called
  • G: Time Called (EST)
  • H: Starting Question
  • I - Q: Script questions and responses


Example (This list is sorted to show Talking to Correct Person results):



 


Caller Details


Caller Details are helpful for tracking who is making calls and their outcomes. Can also be used for a leaderboard or for paid phone bankers. Callers claim a new login each day.


Columns


  • A: Date - Date login was claimed
  • B: Login - Caller Login ID
  • C: Name - Name of the caller that was entered when claiming the login
  • D: Email - Email of the caller that was entered when claiming the login
  • E: Phone - Phone number of the caller that was entered when claiming the login
  • F: Minutes in Call - Time spent in calls
  • G: Minutes in Wrap Up - Time spent in wrap up mode (choosing the final call result)
  • H: Minutes in Ready - Time spent ready to take a call while calls actively go out
  • I: Minutes in Not Ready - Time spent in not ready mode
  • J: Total Calls - Calls connected to the caller
  • K: Didnt Talk to Voter - Breakdown of calls where the result is Didnt Talk to Voter
  • L: Disconnected - Breakdown of calls where the result is Disconnected
  • M: Do Not Call - Breakdown of calls where the result is Do not call
  • N: Fax - Breakdown of calls where the result is fax
  • O: Talked to Voter - Breakdown of calls where the result is Talked to Voter


Example: