ThruTalk Results are sent out each night via email after call time has closed. The report is sent to all ThruTalk managers and anyone added to nightly reports.


The email will contain a breakdown of your call results and links to the detailed reports for your call results, script results, contact widget follow up messages, and caller details. The links expire in 2 days so it is important to download and add to your voting system right away. If you would like your results synced to your voting system, check here for more information. You can also request past call results and past caller details through the admin panel as needed. 


Email Sections:


  1. Call Results
  2. Breakdown of your results
  3. Script Results
  4. Contact Widget
  5. Caller Details



 

Call Results


Call results are the ending term codes callers enter at the end of each call. This report will give you high level data on your calling. See Call Results vs Script Results for more info. The file is labeled "results".


Columns

  • A: Voter ID - For uploading to voting system
  • B: Voter ID Type - Voting system
  • C: Voter First Name
  • D: Voter Last Name
  • E: Voter Phone
  • F: Date Called
  • G: Time Called (EST)
  • H: Caller Login - Callers Login ID to match the call with the caller
  • I: Result - Call Result


Example:



If syncing results, your email will not contain the results link and will instead show a breakdown and confirm the results uploaded to the voting system. When syncing, your script results - if set up correctly in the script manager - will sync as well as include the file. The call results CSV can be requested via Past Results. 



Breakdown of your results


The system makes calls in the background to be sure your callers spend their time talking to people. There are 5 system results where the call was never connected to your callers, and 3 call results selected by your callers:

  • System Results:
    • Answering Machine
    • Busy Signal
    • Disconnected - The phone number attempted is no longer is service or disconnected
    • Fax - The phone number attempted reached a fax machine
    • No Answer
  • Call Results:
    • No Contact - Callers were connected to these calls and selected "Next Call - No Contact" as a result.

    • Remove number from list - Callers were connected to these calls and selected "Next Call - Remove Number - Do Not Call" as a result.

    • Talked To Correct Person - Callers were connected to these calls and selected "Next Call - Talked To Correct Person" as a result.


We advise to remove disconnect and fax numbers from future calling and to only try busy signal numbers twice.



Script Results


Script results are the individual responses to each part of your script. This report will give you granular data for each call that was picked up by someone. See Call Results vs Script Results for more info. The file is labeled "submissions".


Columns


A-G will be the same for everyone but all other columns are based on your specific script questions and answers.

  • A: Voter ID - For uploading to voting system
  • B: Voter ID Type - Voting system
  • C: Voter First Name
  • D: Voter Last Name
  • E: Voter Phone
  • F: Date Called
  • G: Time Called (EST)
  • H: Starting Question
  • I - Q: Script questions and responses


Example (This list is sorted to show Talking to Correct Person results):



 

Contact Widget


The contact widget follow up report are the individual follow up's sent via the contact widget's in your script. This report will give you granular data for each follow up that was sent to someone. See Using the Contact Widget for more info. The file is labeled "follow-ups".


Columns:

  • A: Voter ID - Unique ID
  • B: Time - Time message was sent
  • C: Delivery Mechanism - Email or Text
  • D: Delivered To - The phone number or email address the follow up was sent to
  • E: Message - The follow up message that was preset in the script manager





Caller Details


Caller Details are helpful for tracking who is making calls and their outcomes. Can also be used for a leaderboard or for paid phone bankers. Callers claim a new login each day. The file is labeled "callers".


Columns

  • A: Date - Date login was claimed
  • B: Login - Caller Login ID
  • C: Name - Name of the caller that was entered when claiming the login
  • D: Email - Email of the caller that was entered when claiming the login
  • E: Phone - Phone number of the caller that was entered when claiming the login
  • F: Minutes in Call - Time spent in calls
  • G: Minutes in Wrap Up - Time spent in wrap up mode (choosing the final call result)
  • H: Minutes in Ready - Time spent ready to take a call while calls actively go out
  • I: Minutes in Not Ready - Time spent in not ready mode
  • J: Total Calls - Calls connected to the caller
  • K: Didnt Talk to Voter - Breakdown of calls where the result is Didnt Talk to Voter
  • L: Disconnected - Breakdown of calls where the result is Disconnected
  • M: Do Not Call - Breakdown of calls where the result is Do not call
  • N: Fax - Breakdown of calls where the result is fax
  • O: Talked to Voter - Breakdown of calls where the result is Talked to Voter


Example: