Update: We've released a new feature where message senders can now assign themselves conversations, freeing up admins and moderators to focus on other tasks.


The feature works on a campaign by campaign basis and is optional. To turn it on, an Admin or Moderator would just have to check the box below your open / close times.


The message sender will see this screen if they haven't been assigned any conversations yet:


Screen_Shot_2019-03-12_at_7.16.28_PM.png


They will see this screen if they've finished up their initial assignment and want to send more: Screen_Shot_2019-03-12_at_7.19.32_PM.png


 


Clicking "Request More Conversations" will assign up to 100 conversations from those in the "Unassigned" bucket. 


For more information see our administrator article.