Help Center

Admin Resources 8

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Understanding your nightly reports
• Reporting Options: Sync vs CSV

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Troubleshooting 11

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

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Lists and Call Results 6

• Character limits for variables and custom fields
• FAQ: Script Results vs. Call Results
• Call Result Definitions and Usage
• List Strategy Options: Single Attempt, Multiple Attempt, or No Reload
• Understanding Multiple Attempt Calling

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