Help Center

Admin Resources 5

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Changing your view of a dashboard
• Best Practices for List Loading

Troubleshooting 16

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

See all 16 articles

Lists and Call Results 8

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results drop-down

See all 8 articles

Reporting Settings 11

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding your nightly reports

See all 11 articles

Advanced Account Resources 2

• Setting up ThruTalk sync to S3, Drive, or other places
• Using Twilio for ThruTalk Caller IDs

Patch-Thru (Call Transfers) 4

• Transfers
• How to do a Call Transfer - Steps for Admins
• How to do a Call Transfer - Video for Callers
• Transfer Results