Help Center

Admin Resources 5

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Changing your view of a dashboard
• How to do a Call Transfer - Steps for Admins (Beta)

Troubleshooting 17

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

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Lists and Call Results 6

• List Strategy Options: Single Attempt, Multiple Attempt, or No Reload
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• Character limits for variables and custom fields

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Reporting Settings 7

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding your nightly reports

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